Healthcare Portal Research Findings: Free Infographic

Learn the top 12 features and functions patients find most important in a digital health portal.

More About the Research


Research Method: Closed card sorting activity


Patient-participants: Ranked portal features based on importance + frequency of use


Walkthrough: Desktop and mobile versions of 3 industry-leading hospital portals

Healthcare Providers Need an Online Portal to Stay Relevant in the Marketplace

Patients are using health portals at higher rates, forcing providers to consider better online patient experiences.

70% of Products Fail Due to Lack of User Experience 

Are you focused on understanding user needs, motivations, and behaviors? Let us help you optimize your user research.

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Group of people sitting on a couch using a smart device