Register for the Webinar:
10 Principles of Effective and Actionable Journey Maps
A successful customer journey map should capture the various stages of interactions and experiences with your brand from a customer's perspective. But once you have completed your CJM how can you evaluate its effectiveness?
During this free one-hour webinar, you’ll learn how to:
- Assess your existing journey maps with a research-based scorecard
- Identify research bias and set inclusivity goals & objectives
- Prioritize top opportunities to make smart decisions quickly
Webinar presenters include:
- Eugenio Santiago - SVP, Research at Key Lime Interactive
- Christin Bowman, Ph.D. - Product Manager at JourneyTrack