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Rapid Iterative Testing and Evaluation, or the RITE method, is extremely effective for gathering actionable insights from the target users, and quickly providing recommendations to improve the product’s design.

RITE consists in collecting users feedback on the initial design, making changes to it and then gathering additional users feedback before iterating again on the design.

Mobile-first Fintech companies and apps are setting a new benchmark for handling personal finances by providing a great user experience (UX).

These apps are growing more and more in popularity and new alternatives appear every month, redefining the customers' relationship with their money.  But with so many solutions on the online marketplace, which are the differentiating factors that lead users to choose fintech apps over regular banking?

What is CRO?

CRO (Conversion rate optimization) is the process of optimizing a company’s website design, landing pages and search ads to raise the conversion rate.

The goal is to convert (or complete a desired action) for the highest possible percentage of visitors to the website. The popularity of CRO has risen in recent years as it’s a way to increase profits from sales without raising the company’s advertising costs. A user-centric way of defining CRO is the process of understanding what drives, stops, and persuades users, to provide them the best user experience (UX) possible, ultimately benefiting the conversion rate.

     Today more than ever, mental health is taking the front position in the conversation about well-being within companies. In a recent poll conducted by KFF, nearly half (45%) of adults in the United States reported that their mental health has been negatively affected by COVID-19. Some of the main causes of stress mentioned were the health and the economic impact of the virus. However, some alarming data regarding mental health in the workplace emerged also before COVID-19, indicating that this is not a new issue. 

      Within the last 5 years’ trend for UX Design, (user experience design) we have seen the focus placed not only on creating innovative features for the end-user but also to on the emergence of the ideology “Less is More”. The phrase “less is more” in reference to UX design means that the purpose of the UX Designer is not anymore to deliver a feature-heavy product, rather make the product leaner and amplify its functionality. Minimalism in UX Design  means that sometimes, going the extra mile with design might not actually make a product better. 

       The autonomous vehicle is more than just a blurred dream that is still off in the distant future; it’s already happening. Recently, the first self-driving taxi service has been launched in Singapore. It is predicted that it’s only a matter of a couple of years before fully automated driving vehicles will be available for purchase on the consumer’s market (Tesla is already taking incremental steps to make semi-autonomous driving vehicles available to the public). However, only a few companies like Google and Volvo have been testing fully automated driving cars on public roads. 

       Oftentimes, when trying to decide what shows or movies to watch on our favorite streaming services, we look at what is being recommended to us. Most TV shows and movies we watch on streaming services (like Netflix, Hulu and Amazon Prime) are discovered through an algorithm that informs the recommendation system. The following article focuses specifically on the recommendation systems in Hulu mobile App and Netflix TV, and the way in which machine learning can be applied to improve this algorithm.

     Biometric authentication, unlike traditional passwords or security questions, uses the unique biological characteristics of the individual in order to verify an individual’s identity. Voice recognition (also called speaker recognition or voice authentication) analyzes a person’s voice to verify their identity. Soft-tissue cavities, the shape, and movement of the mouth and jaw, as well as airways, have the potential to influence individual voice patterns to create voiceprint that is unique and identifiable to everyone.

      Chatbots are an AI-controlled program that is designed to simulate human conversations by engaging in a typical chat flow. Users are able to interact with a Chatbot and receive immediate feedback through voice or text interactions with the program. Chatbots are used by many companies to quickly interact with their customers and help provide the user with information in a quick and effective manner.

       A diary study is a research method that consists of collecting data about user activities, behaviors, and feelings over a certain time period, ranging from a few days to a month or more. During a diary study, participants will self-report their experiences and activities on a diary (or digital diary such as Dscout, Experience Fellow, Revelation or just Google Form). Participants will self report their interactions, thoughts and feelings in regards to a product or organization. Diary studies are useful to understand long-term behaviors and potentially create Customer Journey Maps through being able to document the customer's interactions with the product or an organization. 

One of the most effective ways to connect with your customer base is using online survey tools. Market research statistics can provide meaningful insight into details about a market, strategies, and customers.

An online survey can help customer relationship representatives gauge customer satisfaction, solicit information from existing or prospective customers, or help human resources professionals learn what matters to employees.