Kathleen Henning

Recent Posts

A Day in The Life With an Apple Watch


I received my Apple Watch this past Thursday. I chose the space grey Apple Watch sport with the black band, which was worth the wait. It’s fairly subtle, with one person (okay, a kid!) thinking it could be a real watch. Overall, I am impressed with its performance, especially for a v1 device with limited connectivity options. Powered by my iPhone 6, even on LTE instead of wireless, there is very little lag in most apps. However, the remote app has some issues connecting to iTunes libraries. It’s fantastic as a remote for the Apple TV, but very limited and challenging to sync with my computer’s iTunes library. Here is a day in the life with an Apple Watch.

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Personalization Is All The Buzz [SXSW Recap]

One of the big themes of nearly every SXSW event we attended was personalization. Even events about the Future of TV had panelists talking about supplemental apps or making sure people could watch on the devices they chose. A news discussion with Dan Rather and Dan Pfeiffer also discussed how people consume news on the platforms of their choice, like Facebook and Twitter. Customers are looking for a more personal, customized experience in the place of their choice.

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How to Win Customers and Influence Shopping Behavior

February, 10 2015 | Retail, UX Strategy, Mobile UX, Industries

While interviewing participants about online shopping habits, regardless of the product, the same issues appear:

  • I don’t know if it’s true to size
  • Will this fit?
  • Is this item good quality?
  • Will it be as pictured?
  • What is it made of?

These are the questions that determine whether or not they will make a purchase. Many customers, if they do not get satisfactory answers to these questions, will choose to either locate the item in stores or simply purchase something else from a competitor.

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The iPhone 6 Review

October, 07 2014 | Mobile UX, Mobile Devices


Last month, Apple released two new iPhones, both of which represent a significant size increase over the last model. The iPhone 6 and the iPhone 6 Plus both come in gold, silver, and space gray models and with capacity of 16 GB, 64 GB, or 128 GB. Apple has improved the camera on both models, though only the 6 Plus has optical image stabilization. Battery life is increased on both, but the 6 Plus offers nearly double the battery life for calls.

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Political Candidates Are Now Supplementing Their ‘Get Out & Vote’ Efforts With Mobile Apps

May, 05 2014 | News, Mobile UX, Events & News

A few years ago Apple taught us that “there's an app for that.” As apps have grown more and more pervasive in our society, we’ve learned a lot about them here at KLI. We've discovered that while people like the convenience of apps, there is a limit to how many they will keep or use. Now that a mobile site can be comparable (if not better) in scope and abilities, it’s much tougher to convince a user to download an app. Just like traditional B2C arrangements, political candidates have one goal in mind with their marketing/PR efforts: drive engagement and ultimately win top of mind placement with their constituents.

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Digital Storytelling in the Reflective Age

I recently had the opportunity to attend the Tribeca Film Institute’s Interactive Day, where filmmakers, game designers, and visual artists from all around the world gathered to discuss the future of storytelling in our digital age. One of the biggest shifts in recent years is the significantly increased visibility of the audience. Here at KLI, we’ve always known that audience response is critical to the success of the project, but with this increased means of communication the audience is making their presence felt more and more. A few years ago, Twitter live-feeds on the news or while watching major events were a novelty and now it’s commonplace. There are even entire news shows devoted to Twitter feeds.

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