What are chatbots?
Chatbots are AI-controlled assistants that work through conversation in a typical chat flow that users have become accustomed to. Some work through existing chat applications like Facebook Messenger, while others are standalone apps for your mobile device. Chatbots work in a conversational manner (and are often referred to as a Conversation User Interface or CUI), but often include programmed response suggestions for the user to remove the possibility of misinterpreting information. I dove headfirst into some of the current chatbot apps and tested out some of their features to find examples of good user experience (UX) principles for this emerging technology and came up with these four key UX best practices for utilizing Chatbots.[Read More]