
Voice technology has made a leap over the last fews years and is now becoming part of our everyday lives. At Key Lime we’re excited about the many opportunities that a voice experience (VX) provides for customers and brands: It can help remove friction and help humanize interactions with technology. At the same time we know voice tech is still far from perfect.
Today the main use cases for a great voice experience are in service and sales. Think about frequently asked questions and transactional interactions such as turning a light on or off. In the future there is a potential for voice to go towards in-depth conversational interactions. The use case can make or break your voice experience and it is one of the key factors for creating a successful voice experience.