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Key Lime Interactive is a UX research and service design agency that provides the research &  strategy to improve your customer's journey and user experience.

Happy Clients

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Key Lime Interactive Reviews


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"I’ve really enjoyed working with [Key Lime Interactive]. [They] did great work recruiting, organizing, fielding, synthesizing and keeping the project headed in the right direction. I hope we get another opportunity in the near future."

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"I'm reading through the final report for the Express Checkout study and I wanted to pause and let you know that your reports get better and better. This is the best final report of all of them over the last few years. The information displayed is awesome. You should be proud of your team!"


Southwest Airlines

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"My VP...emailed me, my manager, my managers boss, and even his boss, saying how impressed he was with our study, presentation, report. That's huge. Big time kudos! Great job!"



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"...your contributions to [the project] have been invaluable and provided us with the most comprehensive feedback from real users we’ve had in a while. Thank you for helping us lay the framework for great things ahead: we couldn’t have done it without you! On a more personal level, I’ll miss the enthusiasm and professionalism you’ve brought to the team. Thank you for everything!"

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"Great job...Key Lime team. Well done again! Thank you for running an excellent study and for delivering this report ahead of time. I’m reviewing it now and there are several suggestions that seem to be spot-on."

Cisco review


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“…This methodology provides the details we need in order to focus our development plans  in the coming year....”

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Vice President of eCommerce

Norwegian Cruise Line

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"We in Core UX want to thank you.... You left a lasting impact on our team and we want to present you with your very own KudoBoard... :)"

Google client review


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[The Key Lime Interactive Team has] been amazing to work with...This report far exceeded my expectations. I'm so pleased and excited to share the findings with the rest of my team.

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“Our C-suite asked us to find an A-Team…
Having worked with Key Lime at a previous employer, I knew that there was no better team than them for actionable insights and strategic design recommendations.”

VP of Digital Strategy & Innovation

Miami Heat

Core UX Services


UX Design & Strategy

We determine what drives your customer’s decisions through each phase of their engagement journey using: 

  • Behavioral Personas
  • Journey Mapping
  • Big Data Visualization
  • UX Research Strategy Workshop
  • Agile UX Design

User Research Strategies

For actionable information about the behaviors, motivations, and needs of your target audience we offer the following:

  • Expert Review
  • Diary Study
  • Usability
  • Testing (Formative / Summative)
  • Eye Tracking and Biometrics

Competitive Benchmarking

You can’t beat your competitors without knowing what they do best. Use our Mobile Competitive Index Reports as you develop your strategic roadmap:

  • Banking
  • Auto Insurance
  • Home & Renters Insurance
  • And more

Emerging Technology

Key Lime Interactive excels at keeping pace in an ever-changing tech world including services in Extended Reality (XR) such as:

  • Virtual Reality
  • Augmented Reality
  • Conversational UI
  • Voice Technology

Connect with Us

Contact a KLI UX specialist today to see how we can take your brand experience to the next level.


Request a CX Evaluation