--- title: What is Conversational UI? description: We have seen the rise in popularity of conversational UI. We know that we can ask them questions and they will respond to us; but what exactly is does it mean? image: https://info.keylimeinteractive.com/hubfs/speech-icon-2797263_1280.png --- [![Key Lime Logo](https://info.keylimeinteractive.com/hs-fs/hubfs/Key%20Lime%20Logo.png?width=200&height=39&name=Key%20Lime%20Logo.png "Key Lime Logo")](https://keylimeinteractive.com/) - SERVICES - [All Services](https://keylimeinteractive.com/services) - [UX Strategy](https://keylimeinteractive.com/ux-strategy-design/) - [User Research](https://keylimeinteractive.com/user-research/) - [UX/UI Design](https://keylimeinteractive.com/ux-design-strategy/) - [EmTech Strategy](https://keylimeinteractive.com/emerging-technology/) - OUR WORK - [Our Approach](https://dev.keylimeinteractive.com/our-approach/) - [Enterprise Clients](https://keylimeinteractive.com/work/) - [Public Sector](https://keylimeinteractive.com/public-sector-gsa-schedule/) - [ABOUT US](https://keylimeinteractive.com/about-us/) - [Who We Are](https://keylimeinteractive.com/about-us/) - [People](https://keylimeinteractive.com/our-team/) - [Careers](https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1eb079d3-bb50-438a-a731-eaa18a982193&ccId=19000101_000001&lang=en_US) - INSIGHTS - [CX Blog](https://info.keylimeinteractive.com) - [Events](https://keylimeinteractive.com/upcoming-events/) - [Competitive Indexes](https://keylimeinteractive.com/reports/#rankings) - [White Papers](https://keylimeinteractive.com/reports/) - [CONTACT US](https://keylimeinteractive.com/contact/) [![](https://keylimeinteractive.com/wp-content/uploads/2024/02/key-lime-interactive.svg)](https://info.keylimeinteractive.com/) - [What We Do](https://keylimeinteractive.com/ux-research-services/) - [Proven Process](https://keylimeinteractive.com/proven-process/) - [About Us](https://keylimeinteractive.com/about-us/) - [Meet Our Team](https://keylimeinteractive.com/our-team/) - [Careers](https://keylimeinteractive.com/careers/) - [News](https://keylimeinteractive.com/news/) - [Blog](https://info.keylimeinteractive.com/) - Resources - [Case Studies](https://keylimeinteractive.com/case-studies/) - [Events](https://info.keylimeinteractive.com/events) - [What We Do](https://keylimeinteractive.com/ux-research-services/) - [Proven Process](https://keylimeinteractive.com/proven-process/) - [About Us](https://keylimeinteractive.com/about-us/) - [Meet Our Team](https://keylimeinteractive.com/our-team/) - [Careers](https://keylimeinteractive.com/careers/) - [News](https://keylimeinteractive.com/news/) - [Blog](https://info.keylimeinteractive.com/) - Resources - [Case Studies](https://keylimeinteractive.com/case-studies/) - [Events](https://info.keylimeinteractive.com/events) [Contact us](https://info.keylimeinteractive.com/contact) [![](https://keylimeinteractive.com/wp-content/uploads/2024/02/key-lime-interactive.svg)](https://info.keylimeinteractive.com/) - [What We Do](https://keylimeinteractive.com/ux-research-services/) - [Proven Process](https://keylimeinteractive.com/proven-process/) - [About Us](https://keylimeinteractive.com/about-us/) - [Meet Our Team](https://keylimeinteractive.com/our-team/) - [Careers](https://keylimeinteractive.com/careers/) - [News](https://keylimeinteractive.com/news/) - [Blog](https://info.keylimeinteractive.com/) - Resources - [Case Studies](https://keylimeinteractive.com/case-studies/) - [Events](https://info.keylimeinteractive.com/events) - [What We Do](https://keylimeinteractive.com/ux-research-services/) - [Proven Process](https://keylimeinteractive.com/proven-process/) - [About Us](https://keylimeinteractive.com/about-us/) - [Meet Our Team](https://keylimeinteractive.com/our-team/) - [Careers](https://keylimeinteractive.com/careers/) - [News](https://keylimeinteractive.com/news/) - [Blog](https://info.keylimeinteractive.com/) - Resources - [Case Studies](https://keylimeinteractive.com/case-studies/) - [Events](https://info.keylimeinteractive.com/events) [Contact us](https://info.keylimeinteractive.com/contact) - - - # What is Conversational UI? [By Key Lime Interactive](https://info.keylimeinteractive.com/author/key-lime-interactive) December 08, 2017 - [Tweet](https://twitter.com/share) ![speech-icon-2797263\_1280.png](https://info.keylimeinteractive.com/hubfs/speech-icon-2797263_1280.png) ![speech-icon-2797263\_640.png](https://info.keylimeinteractive.com/hs-fs/hubfs/speech-icon-2797263_640.png?width=339&name=speech-icon-2797263_640.png)       We have seen the rise in popularity over conversational UI as being an essential part of the technology we use in our daily lives. From Alexa to Google Home, to Siri and Cortana, conversational UIs are popping up all around us. We know that we can ask them questions and they will respond to us; but what exactly is conversational UI?       A conversational UI is essentially an interface that interacts with its users by imitating the basics of a human conversation through back and forth interactions. As opposed to interacting with the UI through pushing command buttons, a user simply talks and tells it what to do. Conversational UI engages users in a new way that enhances their overall experience through providing a more interactive and intimate experience with technology, as opposed to detached and otherwise “inhuman” ways of interacting with technology. Conversational UI allows users to be able to accomplish many tasks at once in an easy and quick fashion.       There currently exist two different forms of conversational UI on the market, those being ChatBots and AI voice assistances such as Siri or Google Home. Conversational UI engages users in a new way that enhances their overall experience through providing a more engaging and intimate experience with technology. However, recently the focus has been on AI voice assistants. AI voice assistants mimic the human conversation through listening to the user speak and then responding according to what the user said. They allow users to accomplish tasks without needing to directly interact with the device, meaning the user is able to do a wide variety of tasks while still interacting with the device.       Conversational UIs could be considered part of the “Zero UI” movement, which aims to no longer have users need to rely on screens or apps in order to accomplish the tasks they wish to accomplish. Within the past few years, one of the largest technological movements was putting an interface on almost all pieces of technology from washing machines to toothbrushes, as well as designing an app for almost every single function or task a user could imagine doing. All of this causes users to be stuck in having to rely on using a device with a screen in order to accomplish basic tasks. Conversational UIs hope to break this by increasing ease of use and ability for users to complete tasks without necessarily relying on a screen-based interface.       Conversational UI is a great and fascinating way for users to interact with their technology. It is engaging, it is accessible to a wide range of users, and it’s just plain fun for people to use. Conversational UIs are also extremely applicable to a wide variety of devices and platforms, from smartphones to AI speakers to cars; they have the power to increase accessibility and ease of use just about anywhere. Through the widespread use of conversational UI, it looks like we might be able to move away from a world where everything requires us to keep our heads down focused on screens all the time.   **READ MORE:** [Why Conversational UI is So Successful](https://info.keylimeinteractive.com/why-conversational-ui-is-so-successful), [What You Should Know About Zero UI](https://info.keylimeinteractive.com/zeroui-what-you-should-know-about-it), [Conversational UIs and Hybrid Interfaces](https://info.keylimeinteractive.com/conversational-uis-and-hybrid-interfaces), [Designing a Conversational UI Experience: Conversation Basics](https://info.keylimeinteractive.com/designing-a-conversational-ui-experience-conversation-basics), [The Role of UX in Conversational UI](https://info.keylimeinteractive.com/the-role-of-ux-in-conversational-ui) ###### More by this Author [Key Lime Interactive](https://info.keylimeinteractive.com/author/key-lime-interactive) #### Comments [Add Comment](https://info.keylimeinteractive.com/what-is-conversational-ui#comment-form) ABOUT KLI [Key Lime Interactive](https://keylimeinteractive.com/about-us)is a user experience research and service design agency, with a sweet spot for emerging technology. As UX experts, our goal is to make your life easier, optimize user experiences, and make the world a better place. - [Recent](https://info.keylimeinteractive.com/what-is-conversational-ui#tabs-0) - [Popular](https://info.keylimeinteractive.com/what-is-conversational-ui#tabs-1) ![Upsell with Purpose: Fueling SaaS Growth Through User Insight](https://info.keylimeinteractive.com/hubfs/Multiethnic%20group%20of%20young%20people%20sitting%20in%20conference%20room%20and%20brainstorming%20on%20business%20meeting.jpeg) [Upsell with Purpose: Fueling SaaS Growth Through User Insight](https://info.keylimeinteractive.com/upselling-in-a-saas-environment-with-a-user-centric-approach) Aug 21, 2024 ![5 Ways to Get the Most Out of Working with a UX Research Consultant](https://info.keylimeinteractive.com/hubfs/Attractive%20businessman%20speaking%20with%20fellow%20coworkers.jpeg) [5 Ways to Get the Most Out of Working with a UX Research Consultant](https://info.keylimeinteractive.com/5-ways-to-get-the-most-out-of-working-with-a-ux-research-consultant) Aug 21, 2024 ![Designing Engagement Through Micro-Interactions](https://info.keylimeinteractive.com/hubfs/AI-Generated%20Media/Images/A%20closeup%20shot%20of%20a%20finger%20gently%20tapping%20a%20digital%20button%20on%20a%20sleek%2c%20modern%20interface.jpeg) [Designing Engagement Through Micro-Interactions](https://info.keylimeinteractive.com/the-significance-of-micro-interactions-in-shaping-user-engagement-and-experience) Aug 21, 2024 ![What is the Keystroke-Level Model?](https://info.keylimeinteractive.com/hubfs/Keystroke.jpg) [What is the Keystroke-Level Model?](https://info.keylimeinteractive.com/what-is-the-keystroke-level-model) Aug 21, 2024 ![Current-State vs. Future-State Journey Mapping](https://info.keylimeinteractive.com/hubfs/destination-2386255_1280.jpg) [Current-State vs. Future-State Journey Mapping](https://info.keylimeinteractive.com/current-state-vs.-future-state-journey-mapping) Aug 21, 2024 ![A History of Voice Technology](https://info.keylimeinteractive.com/hubfs/Screen%20Shot%202020-08-11%20at%2012.18.34%20PM.png) [A History of Voice Technology](https://info.keylimeinteractive.com/history-of-voice-technology) Aug 21, 2024 Create a UX Strategy [![key-lime-interactive-ux](https://info.keylimeinteractive.com/hs-fs/hubfs/key-lime-interactive-ux.png?width=635&height=634&name=key-lime-interactive-ux.png)](https://keylimeinteractive.com/ux-strategy-design) ### Post By Topics - [Research Methods](https://info.keylimeinteractive.com/topic/research-methods) - [UX Strategy](https://info.keylimeinteractive.com/topic/ux-strategy) - [Events & News](https://info.keylimeinteractive.com/topic/events-news) - [UX Research](https://info.keylimeinteractive.com/topic/ux-research) - [User Experience](https://info.keylimeinteractive.com/topic/user-experience) - [User Interface](https://info.keylimeinteractive.com/topic/user-interface) - [UX](https://info.keylimeinteractive.com/topic/ux) - [News](https://info.keylimeinteractive.com/topic/news) - [Mobile UX](https://info.keylimeinteractive.com/topic/mobile-ux) - [Usability Testing](https://info.keylimeinteractive.com/topic/usability-testing) - [Competitive Research](https://info.keylimeinteractive.com/topic/competitive-research) - [UX Design](https://info.keylimeinteractive.com/topic/ux-design) - [Eye tracking & Biometrics](https://info.keylimeinteractive.com/topic/eye-tracking-biometrics) - [Qualitative Research](https://info.keylimeinteractive.com/topic/qualitative-research) - [Customer Experience](https://info.keylimeinteractive.com/topic/customer-experience) - [Journey Mapping](https://info.keylimeinteractive.com/topic/journey-mapping) - [DEI](https://info.keylimeinteractive.com/topic/dei) - [Remote Testing](https://info.keylimeinteractive.com/topic/remote-testing) - [User Experience Consultant](https://info.keylimeinteractive.com/topic/user-experience-consultant) - [VR](https://info.keylimeinteractive.com/topic/vr) - [XR](https://info.keylimeinteractive.com/topic/xr) - [Multicultural UX](https://info.keylimeinteractive.com/topic/multicultural-ux) - [Mobile Banking](https://info.keylimeinteractive.com/topic/mobile-banking) - [Quantitative Research](https://info.keylimeinteractive.com/topic/quantitative-research) - [App Development](https://info.keylimeinteractive.com/topic/app-development) - [User Experience Research Studies](https://info.keylimeinteractive.com/topic/user-experience-research-studies) - [Diversity Equity Inclusion](https://info.keylimeinteractive.com/topic/diversity-equity-inclusion) - [UI](https://info.keylimeinteractive.com/topic/ui) - [Voice Technology](https://info.keylimeinteractive.com/topic/voice-technology) - [Accessibility](https://info.keylimeinteractive.com/topic/accessibility) - [Behavioral Personas](https://info.keylimeinteractive.com/topic/behavioral-personas) - [Diary Study & Ethnography](https://info.keylimeinteractive.com/topic/diary-study-ethnography) - [Global Research](https://info.keylimeinteractive.com/topic/global-research) - [Inclusivity Index](https://info.keylimeinteractive.com/topic/inclusivity-index) - [User Testing](https://info.keylimeinteractive.com/topic/user-testing) - [Card Sort & Tree Test](https://info.keylimeinteractive.com/topic/card-sort-tree-test) - [Human-first Approach](https://info.keylimeinteractive.com/topic/human-first-approach) - [Personalization](https://info.keylimeinteractive.com/topic/personalization) - [CX](https://info.keylimeinteractive.com/topic/cx) - [Diary Study](https://info.keylimeinteractive.com/topic/diary-study) - [In-Depth Interviews](https://info.keylimeinteractive.com/topic/in-depth-interviews) - [Inclusivity](https://info.keylimeinteractive.com/topic/inclusivity) - [A/B Testing](https://info.keylimeinteractive.com/topic/a-b-testing) - [CX Research](https://info.keylimeinteractive.com/topic/cx-research) - [IDIs](https://info.keylimeinteractive.com/topic/idis) - [Bias](https://info.keylimeinteractive.com/topic/bias) - [Personas](https://info.keylimeinteractive.com/topic/personas) - [Research Participant Recruitment](https://info.keylimeinteractive.com/topic/research-participant-recruitment) - [Usability](https://info.keylimeinteractive.com/topic/usability) - [Women in UX](https://info.keylimeinteractive.com/topic/women-in-ux) - [Workshops](https://info.keylimeinteractive.com/topic/workshops) - [Customer Journey Mapping](https://info.keylimeinteractive.com/topic/customer-journey-mapping) - [Remote Research](https://info.keylimeinteractive.com/topic/remote-research) - [Research Analysis](https://info.keylimeinteractive.com/topic/research-analysis) - [UX Methods](https://info.keylimeinteractive.com/topic/ux-methods) - [Webinars](https://info.keylimeinteractive.com/topic/webinars) - [Anthropology](https://info.keylimeinteractive.com/topic/anthropology) - [Competitive Benchmarking](https://info.keylimeinteractive.com/topic/competitive-benchmarking) - [Competitive Insights](https://info.keylimeinteractive.com/topic/competitive-insights) - [Competitive Intelligence](https://info.keylimeinteractive.com/topic/competitive-intelligence) - [Confirmation Bias](https://info.keylimeinteractive.com/topic/confirmation-bias) - [Ethnography](https://info.keylimeinteractive.com/topic/ethnography) - [Gaming](https://info.keylimeinteractive.com/topic/gaming) - [Healthcare CX Design](https://info.keylimeinteractive.com/topic/healthcare-cx-design) - [Healthcare Customer Experience Design](https://info.keylimeinteractive.com/topic/healthcare-customer-experience-design) - [Heuristics](https://info.keylimeinteractive.com/topic/heuristics) - [Unmoderated](https://info.keylimeinteractive.com/topic/unmoderated) - [sample size calculation](https://info.keylimeinteractive.com/topic/sample-size-calculation) - [AI development](https://info.keylimeinteractive.com/topic/ai-development) - [Biometrics](https://info.keylimeinteractive.com/topic/biometrics) - [Communication](https://info.keylimeinteractive.com/topic/communication) - [Competitive Intelligence Analysis](https://info.keylimeinteractive.com/topic/competitive-intelligence-analysis) - [Concept Testing](https://info.keylimeinteractive.com/topic/concept-testing) - [Consultant](https://info.keylimeinteractive.com/topic/consultant) - [Custom Projects](https://info.keylimeinteractive.com/topic/custom-projects) - [Dedicated Services](https://info.keylimeinteractive.com/topic/dedicated-services) - [Digital Divide](https://info.keylimeinteractive.com/topic/digital-divide) - [Impact](https://info.keylimeinteractive.com/topic/impact) - [Keystroke Level Model](https://info.keylimeinteractive.com/topic/keystroke-level-model) - [Literature Review](https://info.keylimeinteractive.com/topic/literature-review) - [Negotiation in UX](https://info.keylimeinteractive.com/topic/negotiation-in-ux) - [Nonprofit UX](https://info.keylimeinteractive.com/topic/nonprofit-ux) - [Presentation](https://info.keylimeinteractive.com/topic/presentation) - [Rapid Research](https://info.keylimeinteractive.com/topic/rapid-research) - [Report](https://info.keylimeinteractive.com/topic/report) - [SaaS](https://info.keylimeinteractive.com/topic/saas) - [UX Templates](https://info.keylimeinteractive.com/topic/ux-templates) - [World Usability Day](https://info.keylimeinteractive.com/topic/world-usability-day) - [digital design](https://info.keylimeinteractive.com/topic/digital-design) - [persona](https://info.keylimeinteractive.com/topic/persona) - [user engagement](https://info.keylimeinteractive.com/topic/user-engagement) ![ ](https://keylimeinteractive.com/wp-content/uploads/2024/05/aicpa-soc-certified.png) ![Logo of the National Minority Supplier Development Council with colorful abstract shapes and text.](https://keylimeinteractive.com/wp-content/uploads/2024/05/NMSDC-Logo-NATIONAL-1024x716.jpg) ![Logo with the text "Insights Association" and colorful squares forming a pattern above the text.](https://keylimeinteractive.com/wp-content/uploads/2024/02/insights-association-logo-v2.png) ![](https://keylimeinteractive.com/wp-content/uploads/2024/02/key-lime-interactive.svg) Your Trusted Partner for UX Research Key Lime Interactive - [What We Do](https://keylimeinteractive.com/ux-research-services/) - [Proven Process](https://keylimeinteractive.com/proven-process/) Resources - [Case Studies](https://info.keylimeinteractive.com/case-studies) - [Events + Workshops](https://info.keylimeinteractive.com/events) - [Blog](https://info.keylimeinteractive.com/) Company - [About Us](https://keylimeinteractive.com/about-us/) - [Meet Our Team](https://keylimeinteractive.com/our-team/) - [Careers](https://keylimeinteractive.com/careers/) - [News](https://keylimeinteractive.com/news/) - [Security & Compliance](https://app.vanta.com/keylimeinteractive.com/trust/cylnxu23wx6pzvej7bloh9) - [Public Sector GSA](https://keylimeinteractive.com/public-sector-gsa-schedule/) Get in touch - [Contact Us](https://keylimeinteractive.com/contact) © 2025 All Rights Reserved. - [Privacy Policy](https://keylimeinteractive.com/privacy-policy/) - [Terms of Use](https://keylimeinteractive.com/terms/)