COVID-19 has already drastically changed the way Americans go about our daily lives. Some people are out of a job, others are living paycheck to paycheck, and others are more fortunate to be able to work from home without as much disruption to their socioeconomic wellbeing. In what is essentially the world’s largest work-from-home experiment, COVID-19 will undoubtedly affect the way we conduct user research. As companies around the country try to adapt to rapidly changing circumstances, we at Key Lime Interactive are preparing our researchers to continue providing quality research, while taking into account how the stress and anxiety around COVID-19 can cause bias in the process.[Read More]
In early March, as a response to the increasing growth of global COVID-19 cases, Key Lime Interactive moved its employees to a “work from home” arrangement. Concurrently, a number of our projects required a quick switch to remote methodologies. Although these switches allowed us to continue “business as usual”, a number of key considerations concerning conducting research during COVID-19 became apparent. Due to the distinct challenges posed by COVID-19, Key Lime Interactive is dedicating a number of blog posts centered around UX Research during a pandemic, providing suggestions on how to best account for uncertainty and “the new norm”.[Read More]
We have been attending several panels from experts speaking about remote culture + tools in response to recent workplace transitions. Here are some insights we wanted to share with the greater community:
- Create a toolkit of useful resources.
- Build rituals that encourage a sense of community across generations.
- Don’t let mental wellness be the elephant in the room.
- Time to experiment with Virtual Reality.
- Create new rituals. Think outside the box.
In the face of a remote working world, how can we decide which tool in our belt best fits the needs of our clients and the restrictions of our users? There are many third-party remote usability testing suites that specialize in moderated and unmoderated online studies with all promising the ability to deliver quick insights at a lower cost than using traditional methods. Many promise to quickly recruit users, run them through a variety of usability scenarios, establish benchmarks, conduct large-scale user research and many more options. While many of these tools seem to reach a high level of convenience, how do you know which one is the correct one for your project? When would you be interested in an unmoderated online tool instead of moderated online sessions?[Read More]
For many usability studies, recruitment can be a major challenge. It involves a series of activities, including identifying eligible participants, explaining the study, obtaining consent, and retaining the participants until the study is complete. There can also be additional challenges when a study is being conducted remotely.[Read More]
When you have a hammer, everything looks like a nail. But is that hammer the right tool for the job?
Several third-party remote usability testing suites specialize in hosting unmoderated studies, and all promise powerful insights delivered at a low-cost. The companies can quickly recruit users, then run them through usability scenarios, establish benchmarks, conduct large-scale user research and more. But just because you have such a tool at your disposal, does that mean it’s the right tool for your project? When would you want to opt for an unmoderated online test instead of moderated sessions?[Read More]
Understanding how your users think about the organization of content.
If your users can’t find the information that they are seeking, it might as well not be there at all. An intuitive information architecture (IA) is a core part of a user’s experience, but how do you know what would make sense to them?[Read More]
Earlier today, we presented the high-level results for the cruise industry benchmarking study that ran in late March on 4 sites: Disney Cruise Lines, Royal Caribbean, Norwegian Cruise Lines and Carnival Cruises.[Read More]
Are you wondering whether or not you should consider conducting remote automated usability testing? Are you not sure what it looks like, or what the benefits are? This article breaks down 10 different reasons why you should consider utilizing remote automated usability testing today.[Read More]