PRESS RELEASE: USAA Named Best Mobile Property Insurance Solution by Key Lime Interactive, Esurance Innovates with DIY Home Inspection App

USAA Named Best Mobile Property Insurance Solution by Key Lime Interactive, Esurance Innovates with DIY Home Inspection App

In the March 31, 2017 release of Key Lime Interactive’s (KLI) bi-annual Home & Renter’s Insurance Mobile Competitive Index report, USAA ranks highest among eight of the largest property insurance companies in the U.S. in the categories of mobile site, iPhone and Android app. Maintains more than a 13% lead over nearest competitors in every category except mobile site--where 3 competitors have recently improved and narrowed USAA’s lead to just 8%.

[Read More]

Creating a Successful User Experience for Your Mobile Offering

December, 20 2016 | Mobile UX, Mobile Devices

By combining years of knowledge gained by optimizing the mobile solutions of leading companies across all industry segments, the researchers on our team have compiled a short checklist that will help you design a mobile user research study. Elements from each phase of the project are included.

[Read More]

PRESS RELEASE: USAA Named Best Mobile Banking Solution by Key Lime Interactive, Android Fingerprint Login Arrives

USAA Named Best Mobile Banking Solution by Key Lime Interactive, Android Fingerprint Login Arrives

In the June 30, 2016 release of Key Lime Interactive’s (KLI) bi-annual Mobile Banking Competitive Index report, USAA ranks highest among eight of the largest retail banks in the U.S. in the categories of mobile site, iPhone, iPad, and Android app. Maintains more than a 10% lead over nearest competitors in every category.

[Read More]

Trends and Innovations that Have Impact in Your Industry

Here at Key Lime Interactive we are constantly monitoring how consumer needs change and evolve over time. And of course, we track—with great interest—what industry leaders and innovators are doing to push technology forward, and how that influences consumer expectations, and improves the user experience.

[Read More]

PRESS RELEASE: USAA Named Best Mobile Credit Card Solution by Key Lime Interactive for the Fourth Consecutive Time, Wells Fargo Jumps Up In Rank and Rolls Out Mobile Wallet

USAA Named Best Mobile Credit Card Solution by Key Lime Interactive for the Fourth Consecutive Time, Wells Fargo Jumps Up In Rank and Rolls Out Mobile Wallet.

In the July 31, 2016 release of Key Lime Interactive’s (KLI) bi-annual Mobile Credit Card Competitive Index report, USAA ranks highest among nine of the largest credit card issuers in the US in the categories of mobile site, iPhone and Android app. Since the very first publication of this bi-annual report in January 2015, USAA has consistently been reported to be the top performer.

[Read More]

INFOGRAPHIC: Best Mobile UX Experiences in Auto Insurance

In September 2015, Key Lime Interactive concluded a biannual competitive review of the competitive landscape in the auto insurance industry while highlighting the importance of how the specific companies are meeting the needs and expectations of their target users.

[Read More]

Is Panera Leading the Way for Restaurants With Their In-Store Experience?

More than two years ago, in April 2014, Panera announced their Panera 2.0 program. It contained a series of technological initiatives designed to allow customers to interact with Panera in new and innovative ways, including advance ordering and pick up, fast-lane kiosks to order in while dining, ordering from your table within the restaurant, and the ability to save customized orders within the restaurant. While this was slated to roll out in all stores by the end of 2017, Panera is already seeing rising stock value¹ from the initiatives in the last few months. We believe that these new developments really show that Panera is forging a new path for the customer experience in restaurants. To confirm that, we decided to take a look at some of these initiatives from a customer’s perspective, with a quick field trip to the Panera location near our Miami office.

[Read More]

Top Dating Apps in Time for Valentines Day

February, 11 2016 | Millennials, Mobile UX, Markets
 
Did you know there are 54 million  single U.S. adults? Also, women are twice as likely to enlist a friend to help them craft a perfect profile.
 
It’s peak dating season and Valentine’s Day is here, so we pulled stats on the top dating apps. So what are the top dating apps in time for Valentines day?
[Read More]

3rd Party Automotive Mobile Apps: 3 competitors, 3 dimensions

Here at Key Lime Interactive we spend a lot of time thinking about cars. Well, not just cars specifically, but the industries that surround cars. Twice a year we study the top auto insurance mobile apps and sites for our Mobile Auto Insurance Competitive Index Report. We follow the trends in the industry, see the development of services, and we how changes in automobile features and function ripple out through the insurance industry. Because we aren’t tied to a particular company, this puts us in a unique position to be objective about the various offerings.

[Read More]

Checking Out is Fun to Do! Gamifying the Check Out Experience

Creating an effective checkout experience is hard to do. Several of our top clients have come to us to better understand why many of their users drop-off when they are in the checkout workflow. Despite major gains in usability, the average checkout abandonment rate still hovers between 60 – 70%.

[Read More]