--- title: 2021 CX and UX Events description: As UX Researchers, it's important to get involved in the community & discuss DEI and Inclusivity. So you're invited to join us at our upcoming CX/UX events image: https://info.keylimeinteractive.com/hubfs/Canva%20images/Key%20Lime%20Interactives%20Upcoming%20Events-1.png --- [![Key Lime Logo](https://info.keylimeinteractive.com/hs-fs/hubfs/Key%20Lime%20Logo.png?width=200&height=39&name=Key%20Lime%20Logo.png "Key Lime Logo")](https://keylimeinteractive.com/) - SERVICES - [All Services](https://keylimeinteractive.com/services) - [UX Strategy](https://keylimeinteractive.com/ux-strategy-design/) - [User Research](https://keylimeinteractive.com/user-research/) - [UX/UI Design](https://keylimeinteractive.com/ux-design-strategy/) - [EmTech Strategy](https://keylimeinteractive.com/emerging-technology/) - OUR WORK - [Our Approach](https://dev.keylimeinteractive.com/our-approach/) - [Enterprise Clients](https://keylimeinteractive.com/work/) - [Public Sector](https://keylimeinteractive.com/public-sector-gsa-schedule/) - [ABOUT US](https://keylimeinteractive.com/about-us/) - [Who We Are](https://keylimeinteractive.com/about-us/) - [People](https://keylimeinteractive.com/our-team/) - [Careers](https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1eb079d3-bb50-438a-a731-eaa18a982193&ccId=19000101_000001&lang=en_US) - INSIGHTS - [CX Blog](https://info.keylimeinteractive.com) - [Events](https://keylimeinteractive.com/upcoming-events/) - [Competitive Indexes](https://keylimeinteractive.com/reports/#rankings) - [White Papers](https://keylimeinteractive.com/reports/) - [CONTACT US](https://keylimeinteractive.com/contact/) [![](https://keylimeinteractive.com/wp-content/uploads/2024/02/key-lime-interactive.svg)](https://info.keylimeinteractive.com/) - [What We Do](https://keylimeinteractive.com/ux-research-services/) - [Proven Process](https://keylimeinteractive.com/proven-process/) - [About Us](https://keylimeinteractive.com/about-us/) - [Meet Our Team](https://keylimeinteractive.com/our-team/) - [Careers](https://keylimeinteractive.com/careers/) - [News](https://keylimeinteractive.com/news/) - [Blog](https://info.keylimeinteractive.com/) - Resources - [Case Studies](https://keylimeinteractive.com/case-studies/) - [Events](https://info.keylimeinteractive.com/events) - [What We Do](https://keylimeinteractive.com/ux-research-services/) - [Proven Process](https://keylimeinteractive.com/proven-process/) - [About Us](https://keylimeinteractive.com/about-us/) - [Meet Our Team](https://keylimeinteractive.com/our-team/) - [Careers](https://keylimeinteractive.com/careers/) - [News](https://keylimeinteractive.com/news/) - [Blog](https://info.keylimeinteractive.com/) - Resources - [Case Studies](https://keylimeinteractive.com/case-studies/) - [Events](https://info.keylimeinteractive.com/events) [Contact us](https://info.keylimeinteractive.com/contact) [![](https://keylimeinteractive.com/wp-content/uploads/2024/02/key-lime-interactive.svg)](https://info.keylimeinteractive.com/) - [What We Do](https://keylimeinteractive.com/ux-research-services/) - [Proven Process](https://keylimeinteractive.com/proven-process/) - [About Us](https://keylimeinteractive.com/about-us/) - [Meet Our Team](https://keylimeinteractive.com/our-team/) - [Careers](https://keylimeinteractive.com/careers/) - [News](https://keylimeinteractive.com/news/) - [Blog](https://info.keylimeinteractive.com/) - Resources - [Case Studies](https://keylimeinteractive.com/case-studies/) - [Events](https://info.keylimeinteractive.com/events) - [What We Do](https://keylimeinteractive.com/ux-research-services/) - [Proven Process](https://keylimeinteractive.com/proven-process/) - [About Us](https://keylimeinteractive.com/about-us/) - [Meet Our Team](https://keylimeinteractive.com/our-team/) - [Careers](https://keylimeinteractive.com/careers/) - [News](https://keylimeinteractive.com/news/) - [Blog](https://info.keylimeinteractive.com/) - Resources - [Case Studies](https://keylimeinteractive.com/case-studies/) - [Events](https://info.keylimeinteractive.com/events) [Contact us](https://info.keylimeinteractive.com/contact) - - - # 2021 CX and UX Events [By Key Lime Interactive](https://info.keylimeinteractive.com/author/key-lime-interactive) May 24, 2021 [News](https://info.keylimeinteractive.com/topic/news), [Events & News](https://info.keylimeinteractive.com/topic/events-news) - [Tweet](https://twitter.com/share) ![CX/UX events](https://info.keylimeinteractive.com/hubfs/Canva%20images/Key%20Lime%20Interactives%20Upcoming%20Events-1.png) Even though the world has drastically changed since 2020, that doesn't mean that events have stopped. In fact, Key Lime Interactive (KLI) is not only attending but speaking at several upcoming CX/UX events this year. In order for attendees and speakers to remain safe, we're inviting everyone to join us online. Additionally, our theme for each and every one of our events this year is inclusivity. Whether we're talking about DEI, Inclusive UX Research, or cognitive bias, our [shared purpose](https://keylimeinteractive.com/about-us/) is to make a difference through better-designed products and services. See event details below... ## WUD Speaker Series [![June 3rd 12-130 pm (EST)-1](https://info.keylimeinteractive.com/hs-fs/hubfs/Canva%20images/June%203rd%2012-130%20pm%20(EST)-1.png?width=600&name=June%203rd%2012-130%20pm%20(EST)-1.png)](https://www.eventbrite.com/e/pathing-the-way-for-more-inclusive-user-research-tickets-150975910011?utm_campaign=WUD&utm_source=Direct&utm_medium=events&utm_content=Blog) First up on the agenda is [World Usability Day's Speaker series](https://worldusabilityday.org/events/pathing-the-way-for-more-inclusive-user-research/?utm_campaign=WUD&utm_source=Direct&utm_medium=events&utm_content=Blog), where our Customer Experience & User Experience experts will share how to *Pave the Way for More Inclusive Research.* During this event, UX practitioners at Key Lime Interactive will speak about their process and learnings from developing a new framework they launched last year to help organizations do more [inclusive user experience (UX) research](https://info.keylimeinteractive.com/inclusive-ux-research). This will be an interactive session including a community Q&A. Attendees will also learn: - How to choose the right criteria for making an impact - How to create a sustainable framework - How to launch your framework quickly Watch the event recap [here](https://keylimeinteractive.com/wud-inclusive-ux-research/). ## Forrester CX North America Conference This year KLI is thrilled to not only attend Forrester's CX North America Virtual Conference but to be both a [sponsor and speaker](https://go.forrester.com/event/cx-north-america/speakers/?utm_campaign=Forrester%20CX&utm_source=Events&utm_medium=Blog) as well!  From June 7th - 9th CX partners from Google, TracFone, and Infoblox will join Key Lime Interactive to share their thoughts on journey mapping and how [JourneyTrack,](https://jt.keylimelabs.com/) a reimagined CJM platform, will take [Journey Mapping](https://info.keylimeinteractive.com/how-to-future-state-journey-mapping) to a whole new level. JourneyTrack reimagines how collaborative journey visualizations can seamlessly highlight crucial optimization opportunities, ensure inclusive design, and benchmark customer happiness. Here's a preview of what you can expect at the conference:     Want to learn more about our new Customer Journey Mapping (CJM) platform? Simply [contact us](https://keylimeinteractive.com/journeytrack/) for more details on JourneyTrack or to apply for our Beta program. Or catch the CX North America [event recap here](https://keylimeinteractive.com/rethinking-journey-mapping-journeytrack/). [![JOIN OUR BETA PROGRAM](https://no-cache.hubspot.com/cta/default/725165/58a37721-fc36-4f3d-a457-d92f72272c2b.png)](https://cta-redirect.hubspot.com/cta/redirect/725165/58a37721-fc36-4f3d-a457-d92f72272c2b) ## UXPA Baltimore This August, UX researcher and KLI team member Brooke Dunagan will be speaking at the [UXPA event in Baltimore.](https://uxpa2021.org/sessions/how-to-get-business-to-approve-your-ux-requests-secrets-tools-and-tips-you-need-for-success/?utm_campaign=Events&utm_source=Blog&utm_medium=referral&utm_content=UXPA%20Baltimore) Join her discussion on *How to Get Businesses to Approve your UX Requests *and discover the secrets, tools, and tips you need for success. This course will also help UX practitioners understand why businesses aren’t agreeing to the requested steps and teach them how to create full-proof proposals and requests. [RSVP today](https://uxpa2021.org/tickets/)! ## Key Lime CX Summit KLI will be hosting an exclusive event around how to*[Design for Cognitive Bias](https://abookapart.com/products/design-for-cognitive-bias?utm_campaign=Events&utm_source=Events&utm_medium=Blog),* written by David Dylan Thomas (DDT). During this event, Key Lime Interactive, Alumni, Customers, and Partners will collaborate and brainstorm how as organizations, we can create more humane and conscientious products and user experiences ([UX](https://info.keylimeinteractive.com/what-is-the-value-of-ux-as-a-business-tool)). Dates and details to follow soon. Stay tuned!   To stay up-to-date on all UX events and news, *subscribe to our Newsletter.*[![subscribe](https://no-cache.hubspot.com/cta/default/725165/45bd77d7-dbc3-4055-a5f0-69b6f1424f9c.png)](https://cta-redirect.hubspot.com/cta/redirect/725165/45bd77d7-dbc3-4055-a5f0-69b6f1424f9c) ###### More by this Author [Key Lime Interactive](https://info.keylimeinteractive.com/author/key-lime-interactive) ##### You might also like ![Clutch Recognizes Key Lime Interactive as a Top UX/UI Design Company in Florida](https://info.keylimeinteractive.com/hubfs/Canva%20images/Top%20UXUI%20Design%20Design%20Company%20in%20Florida-3.png) [Clutch Recognizes Key Lime Interactive as a Top UX/UI Design Company in Florida](https://info.keylimeinteractive.com/clutch-recognizes-key-lime-interactive-as-a-top-ux/ui-design-company-in-florida) May 24, 2021 ![New DEI Rating Tool for More Inclusive User Research](https://info.keylimeinteractive.com/hubfs/Key%20Lime%20Interactive%20-%20inclusivity%20index.png) [New DEI Rating Tool for More Inclusive User Research](https://info.keylimeinteractive.com/dei-rating-tool-for-more-inclusive-user-research) May 24, 2021 ![Introducing A New Journey Mapping SaaS for CX Teams](https://info.keylimeinteractive.com/hubfs/Canva%20images/Canva%20Design%20DAEi_CMJKLs-1.png) [Introducing A New Journey Mapping SaaS for CX Teams](https://info.keylimeinteractive.com/new-journey-mapping-saas-for-cx-teams) May 24, 2021 #### Comments [Add Comment](https://info.keylimeinteractive.com/2021-cx-and-ux-events#comment-form) ABOUT KLI [Key Lime Interactive](https://keylimeinteractive.com/about-us)is a user experience research and service design agency, with a sweet spot for emerging technology. As UX experts, our goal is to make your life easier, optimize user experiences, and make the world a better place. - [Recent](https://info.keylimeinteractive.com/2021-cx-and-ux-events#tabs-0) - [Popular](https://info.keylimeinteractive.com/2021-cx-and-ux-events#tabs-1) ![Upsell with Purpose: Fueling SaaS Growth Through User Insight](https://info.keylimeinteractive.com/hubfs/Multiethnic%20group%20of%20young%20people%20sitting%20in%20conference%20room%20and%20brainstorming%20on%20business%20meeting.jpeg) [Upsell with Purpose: Fueling SaaS Growth Through User Insight](https://info.keylimeinteractive.com/upselling-in-a-saas-environment-with-a-user-centric-approach) Jun 14, 2021 ![5 Ways to Get the Most Out of Working with a UX Research Consultant](https://info.keylimeinteractive.com/hubfs/Attractive%20businessman%20speaking%20with%20fellow%20coworkers.jpeg) [5 Ways to Get the Most Out of Working with a UX Research Consultant](https://info.keylimeinteractive.com/5-ways-to-get-the-most-out-of-working-with-a-ux-research-consultant) Jun 14, 2021 ![Designing Engagement Through Micro-Interactions](https://info.keylimeinteractive.com/hubfs/AI-Generated%20Media/Images/A%20closeup%20shot%20of%20a%20finger%20gently%20tapping%20a%20digital%20button%20on%20a%20sleek%2c%20modern%20interface.jpeg) [Designing Engagement Through Micro-Interactions](https://info.keylimeinteractive.com/the-significance-of-micro-interactions-in-shaping-user-engagement-and-experience) Jun 14, 2021 ![What is the Keystroke-Level Model?](https://info.keylimeinteractive.com/hubfs/Keystroke.jpg) [What is the Keystroke-Level Model?](https://info.keylimeinteractive.com/what-is-the-keystroke-level-model) Jun 14, 2021 ![Current-State vs. Future-State Journey Mapping](https://info.keylimeinteractive.com/hubfs/destination-2386255_1280.jpg) [Current-State vs. Future-State Journey Mapping](https://info.keylimeinteractive.com/current-state-vs.-future-state-journey-mapping) Jun 14, 2021 ![A History of Voice Technology](https://info.keylimeinteractive.com/hubfs/Screen%20Shot%202020-08-11%20at%2012.18.34%20PM.png) [A History of Voice Technology](https://info.keylimeinteractive.com/history-of-voice-technology) Jun 14, 2021 Create a UX Strategy [![key-lime-interactive-ux](https://info.keylimeinteractive.com/hs-fs/hubfs/key-lime-interactive-ux.png?width=635&height=634&name=key-lime-interactive-ux.png)](https://keylimeinteractive.com/ux-strategy-design) ### Post By Topics - [Research Methods](https://info.keylimeinteractive.com/topic/research-methods) - [UX Strategy](https://info.keylimeinteractive.com/topic/ux-strategy) - [Events & News](https://info.keylimeinteractive.com/topic/events-news) - [UX Research](https://info.keylimeinteractive.com/topic/ux-research) - [User Experience](https://info.keylimeinteractive.com/topic/user-experience) - [User Interface](https://info.keylimeinteractive.com/topic/user-interface) - [UX](https://info.keylimeinteractive.com/topic/ux) - [News](https://info.keylimeinteractive.com/topic/news) - [Mobile UX](https://info.keylimeinteractive.com/topic/mobile-ux) - [Usability Testing](https://info.keylimeinteractive.com/topic/usability-testing) - [Competitive Research](https://info.keylimeinteractive.com/topic/competitive-research) - [UX Design](https://info.keylimeinteractive.com/topic/ux-design) - [Eye tracking & Biometrics](https://info.keylimeinteractive.com/topic/eye-tracking-biometrics) - [Qualitative Research](https://info.keylimeinteractive.com/topic/qualitative-research) - [Customer Experience](https://info.keylimeinteractive.com/topic/customer-experience) - [Journey Mapping](https://info.keylimeinteractive.com/topic/journey-mapping) - [DEI](https://info.keylimeinteractive.com/topic/dei) - [Remote Testing](https://info.keylimeinteractive.com/topic/remote-testing) - [User Experience Consultant](https://info.keylimeinteractive.com/topic/user-experience-consultant) - [VR](https://info.keylimeinteractive.com/topic/vr) - [XR](https://info.keylimeinteractive.com/topic/xr) - [Multicultural UX](https://info.keylimeinteractive.com/topic/multicultural-ux) - [Mobile Banking](https://info.keylimeinteractive.com/topic/mobile-banking) - [Quantitative Research](https://info.keylimeinteractive.com/topic/quantitative-research) - [App Development](https://info.keylimeinteractive.com/topic/app-development) - [User Experience Research Studies](https://info.keylimeinteractive.com/topic/user-experience-research-studies) - [Diversity Equity Inclusion](https://info.keylimeinteractive.com/topic/diversity-equity-inclusion) - [UI](https://info.keylimeinteractive.com/topic/ui) - [Voice Technology](https://info.keylimeinteractive.com/topic/voice-technology) - [Accessibility](https://info.keylimeinteractive.com/topic/accessibility) - [Behavioral Personas](https://info.keylimeinteractive.com/topic/behavioral-personas) - [Diary Study & Ethnography](https://info.keylimeinteractive.com/topic/diary-study-ethnography) - [Global Research](https://info.keylimeinteractive.com/topic/global-research) - [Inclusivity Index](https://info.keylimeinteractive.com/topic/inclusivity-index) - [User Testing](https://info.keylimeinteractive.com/topic/user-testing) - [Card Sort & Tree Test](https://info.keylimeinteractive.com/topic/card-sort-tree-test) - [Human-first Approach](https://info.keylimeinteractive.com/topic/human-first-approach) - [Personalization](https://info.keylimeinteractive.com/topic/personalization) - [CX](https://info.keylimeinteractive.com/topic/cx) - [Diary Study](https://info.keylimeinteractive.com/topic/diary-study) - [In-Depth Interviews](https://info.keylimeinteractive.com/topic/in-depth-interviews) - [Inclusivity](https://info.keylimeinteractive.com/topic/inclusivity) - [A/B Testing](https://info.keylimeinteractive.com/topic/a-b-testing) - [CX Research](https://info.keylimeinteractive.com/topic/cx-research) - [IDIs](https://info.keylimeinteractive.com/topic/idis) - [Bias](https://info.keylimeinteractive.com/topic/bias) - [Personas](https://info.keylimeinteractive.com/topic/personas) - [Research Participant Recruitment](https://info.keylimeinteractive.com/topic/research-participant-recruitment) - [Usability](https://info.keylimeinteractive.com/topic/usability) - [Women in UX](https://info.keylimeinteractive.com/topic/women-in-ux) - [Workshops](https://info.keylimeinteractive.com/topic/workshops) - [Customer Journey Mapping](https://info.keylimeinteractive.com/topic/customer-journey-mapping) - [Remote Research](https://info.keylimeinteractive.com/topic/remote-research) - [Research Analysis](https://info.keylimeinteractive.com/topic/research-analysis) - [UX Methods](https://info.keylimeinteractive.com/topic/ux-methods) - [Webinars](https://info.keylimeinteractive.com/topic/webinars) - [Anthropology](https://info.keylimeinteractive.com/topic/anthropology) - [Competitive Benchmarking](https://info.keylimeinteractive.com/topic/competitive-benchmarking) - [Competitive Insights](https://info.keylimeinteractive.com/topic/competitive-insights) - [Competitive Intelligence](https://info.keylimeinteractive.com/topic/competitive-intelligence) - [Confirmation Bias](https://info.keylimeinteractive.com/topic/confirmation-bias) - [Ethnography](https://info.keylimeinteractive.com/topic/ethnography) - [Gaming](https://info.keylimeinteractive.com/topic/gaming) - [Healthcare CX Design](https://info.keylimeinteractive.com/topic/healthcare-cx-design) - [Healthcare Customer Experience Design](https://info.keylimeinteractive.com/topic/healthcare-customer-experience-design) - [Heuristics](https://info.keylimeinteractive.com/topic/heuristics) - [Unmoderated](https://info.keylimeinteractive.com/topic/unmoderated) - [sample size calculation](https://info.keylimeinteractive.com/topic/sample-size-calculation) - [AI development](https://info.keylimeinteractive.com/topic/ai-development) - [Biometrics](https://info.keylimeinteractive.com/topic/biometrics) - [Communication](https://info.keylimeinteractive.com/topic/communication) - [Competitive Intelligence Analysis](https://info.keylimeinteractive.com/topic/competitive-intelligence-analysis) - [Concept Testing](https://info.keylimeinteractive.com/topic/concept-testing) - [Consultant](https://info.keylimeinteractive.com/topic/consultant) - [Custom Projects](https://info.keylimeinteractive.com/topic/custom-projects) - [Dedicated Services](https://info.keylimeinteractive.com/topic/dedicated-services) - [Digital Divide](https://info.keylimeinteractive.com/topic/digital-divide) - [Impact](https://info.keylimeinteractive.com/topic/impact) - [Keystroke Level Model](https://info.keylimeinteractive.com/topic/keystroke-level-model) - [Literature Review](https://info.keylimeinteractive.com/topic/literature-review) - [Negotiation in UX](https://info.keylimeinteractive.com/topic/negotiation-in-ux) - [Nonprofit UX](https://info.keylimeinteractive.com/topic/nonprofit-ux) - [Presentation](https://info.keylimeinteractive.com/topic/presentation) - [Rapid Research](https://info.keylimeinteractive.com/topic/rapid-research) - [Report](https://info.keylimeinteractive.com/topic/report) - [SaaS](https://info.keylimeinteractive.com/topic/saas) - [UX Templates](https://info.keylimeinteractive.com/topic/ux-templates) - [World Usability Day](https://info.keylimeinteractive.com/topic/world-usability-day) - [digital design](https://info.keylimeinteractive.com/topic/digital-design) - [persona](https://info.keylimeinteractive.com/topic/persona) - [user engagement](https://info.keylimeinteractive.com/topic/user-engagement) ![ ](https://keylimeinteractive.com/wp-content/uploads/2024/05/aicpa-soc-certified.png) ![Logo of the National Minority Supplier Development Council with colorful abstract shapes and text.](https://keylimeinteractive.com/wp-content/uploads/2024/05/NMSDC-Logo-NATIONAL-1024x716.jpg) ![Logo with the text "Insights Association" and colorful squares forming a pattern above the text.](https://keylimeinteractive.com/wp-content/uploads/2024/02/insights-association-logo-v2.png) ![](https://keylimeinteractive.com/wp-content/uploads/2024/02/key-lime-interactive.svg) Your Trusted Partner for UX Research Key Lime Interactive - [What We Do](https://keylimeinteractive.com/ux-research-services/) - [Proven Process](https://keylimeinteractive.com/proven-process/) Resources - [Case Studies](https://info.keylimeinteractive.com/case-studies) - [Events + Workshops](https://info.keylimeinteractive.com/events) - [Blog](https://info.keylimeinteractive.com/) Company - [About Us](https://keylimeinteractive.com/about-us/) - [Meet Our Team](https://keylimeinteractive.com/our-team/) - [Careers](https://keylimeinteractive.com/careers/) - [News](https://keylimeinteractive.com/news/) - [Security & Compliance](https://app.vanta.com/keylimeinteractive.com/trust/cylnxu23wx6pzvej7bloh9) - [Public Sector GSA](https://keylimeinteractive.com/public-sector-gsa-schedule/) Get in touch - [Contact Us](https://keylimeinteractive.com/contact) © 2025 All Rights Reserved. - [Privacy Policy](https://keylimeinteractive.com/privacy-policy/) - [Terms of Use](https://keylimeinteractive.com/terms/)