--- title: Top Customer Experience Accomplishments of 2020 description: Despite 2020 being a less than ideal year, Key Lime Interactive still has several notable customer experience achievements we'd like to share .... image: https://info.keylimeinteractive.com/hubfs/Canva%20images/CUX%20Research%20%26%20Design%20Specialists.png --- [![Key Lime Logo](https://info.keylimeinteractive.com/hs-fs/hubfs/Key%20Lime%20Logo.png?width=200&height=39&name=Key%20Lime%20Logo.png "Key Lime Logo")](https://keylimeinteractive.com/) - SERVICES - [All Services](https://keylimeinteractive.com/services) - [UX Strategy](https://keylimeinteractive.com/ux-strategy-design/) - [User Research](https://keylimeinteractive.com/user-research/) - [UX/UI Design](https://keylimeinteractive.com/ux-design-strategy/) - [EmTech Strategy](https://keylimeinteractive.com/emerging-technology/) - OUR WORK - [Our Approach](https://dev.keylimeinteractive.com/our-approach/) - [Enterprise Clients](https://keylimeinteractive.com/work/) - 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[Events](https://info.keylimeinteractive.com/events) [Contact us](https://info.keylimeinteractive.com/contact) - - - # Top Customer Experience Accomplishments of 2020 [By Key Lime Interactive](https://info.keylimeinteractive.com/author/key-lime-interactive) January 19, 2021 [News](https://info.keylimeinteractive.com/topic/news), [User Experience](https://info.keylimeinteractive.com/topic/user-experience), [Customer Experience](https://info.keylimeinteractive.com/topic/customer-experience) - [Tweet](https://twitter.com/share) ![Top customer experience (CX) achievements from 2020](https://info.keylimeinteractive.com/hubfs/Canva%20images/CUX%20Research%20%26%20Design%20Specialists.png) While 2020 was a challenging year for our world, there are still several Key Lime CX (customer experience) accomplishments we'd like to share, because if we learned anything from last year, it's that we need to appreciate the good times when they come. Before we dive in, when we use the term CX instead of user experience (UX), what we're referring to is the customers' *holistic perception of their entire* *experience* *with your organization*, not solely an interaction with a specific product/service. So, without further ado, here are six (6) CX accomplishments we'd like to celebrate at Key Lime Interactive from 2020.... ## **New Customer Experience Acceleration Services** ![UX Research-1](https://info.keylimeinteractive.com/hs-fs/hubfs/Canva%20images/UX%20Research-1.png?width=529&name=UX%20Research-1.png) When the global pandemic hit, instead of halting our product plans, we went full speed ahead, knowing these customer experience acceleration services will be of great use to our customers. In Q3 and Q4 we announced the following new products and services: 1. [Competitive Insights](https://labs.keylimeinteractive.com/competitive-insights): The first digital platform that gives you mobile UX competitive analyses across over 7 of the top brands in various verticals. 2. [Inclusivity Index:](https://info.keylimeinteractive.com/inclusive-ux-research) A framework to assess research biases as related to race, ageism, ableism, sexual orientation, and more for any organization to start looking more critically at the insights they gather. 3. [JourneyTrack:](https://jt.keylimelabs.com/) An on-demand platform that provides access to visuals, storyboards, and journey maps of your customer experience insights. 4. Voice Tech UX/CX Center of Excellence:  We held  [3 EmTech (Emerging Technology) Masterclasses](https://info.keylimeinteractive.com/en/masterclass-series-signup)  to engage the Voice Tech community in deeper conversations about the CX of Conversational UIs, and share [several compelling articles](https://info.keylimeinteractive.com/topic/voice-technology) about for researchers in this space. 5. XR (Extended Reality) UX/CX Center of Excellence:   We built a [series of services](https://info.keylimeinteractive.com/hubfs/XR%20UX%20Offerings.pdf?utm_campaign=EmTech%20Masterclass%20Series&utm_source=Blog&utm_medium=PDF&utm_content=XR%20offerings) to help companies investing in VR/AR/MR build world-class experiences no matter where they are in the product development lifecycle 6. **Fast Research Centers: ** Small customer experience research ecosystems that we bring to companies looking to starburst the data-driven design capabilities they have in-house. These 2020 UX/CX highlights are all thanks to our wonderful clients and amazing team of consultants who make these great achievements possible for the world we share! For more information regarding any of these services, don't hesitate to [reach out](https://keylimeinteractive.com/contact)! We look forward to continue to provide you with even more UX/CX products and services throughout  2021. ###### More by this Author [Key Lime Interactive](https://info.keylimeinteractive.com/author/key-lime-interactive) ##### You might also like ![Clutch Recognizes Key Lime Interactive as a Top UX/UI Design Company in Florida](https://info.keylimeinteractive.com/hubfs/Canva%20images/Top%20UXUI%20Design%20Design%20Company%20in%20Florida-3.png) [Clutch Recognizes Key Lime Interactive as a Top UX/UI Design Company in Florida](https://info.keylimeinteractive.com/clutch-recognizes-key-lime-interactive-as-a-top-ux/ui-design-company-in-florida) January 19, 2021 ![New DEI Rating Tool for More Inclusive User Research](https://info.keylimeinteractive.com/hubfs/Key%20Lime%20Interactive%20-%20inclusivity%20index.png) [New DEI Rating Tool for More Inclusive User Research](https://info.keylimeinteractive.com/dei-rating-tool-for-more-inclusive-user-research) January 19, 2021 ![Introducing A New Journey Mapping SaaS for CX Teams](https://info.keylimeinteractive.com/hubfs/Canva%20images/Canva%20Design%20DAEi_CMJKLs-1.png) [Introducing A New Journey Mapping SaaS for CX Teams](https://info.keylimeinteractive.com/new-journey-mapping-saas-for-cx-teams) January 19, 2021 #### Comments [Add Comment](https://info.keylimeinteractive.com/top-customer-experience-accomplishments-of-2020#comment-form) ABOUT KLI [Key Lime Interactive](https://keylimeinteractive.com/about-us)is a user experience research and service design agency, with a sweet spot for emerging technology. 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