In January 2020, no one anticipated that a pandemic would be the defining event of the year. However, in October, the impact and effects of the COVID-19 pandemic are still currently underway, especially as we see parts of the world preparing for a second lockdown. So during all of this, we ask ourselves: how can technology be used to help us through this? In regards to voice technology, one of the areas of focus for voice tech is in healthcare, and COVID-19 has only heightened that focus. Voice technology is seen as something that could potentially help reduce the spread of infectious diseases such as COVID-19 as well as help to improve current social distancing standards.
Aside from the increased uptick that has been seen during quarantine of increased usage in voice assistants such as Amazon Alexa or Google Home, there are numerous opportunities for the way in which voice technology can be integrated to be a beneficial feature of our “new” normal. Additionally, the ability to connect to others via voice user interfaces, or even extended reality like social XR, could potentially help individuals to feel socially connected while remaining physically distant.
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