The Role of UX in Conversational UI

December, 22 2017 | UX, UI, Conversational UI

In collaboration with Isabel Rubenstein, Samantha Silver, Eugene Santiago and Manuel Ramirez .

UX plays a large role in the design and creation of a conversational UI, as well as the way in which users interact with and engage with it. A product using conversational UI has no chance of being successful without taking UX into account during the design process since this will determine the type of experience that the user has. It is vital to understand the context in which the UI will be used and the human on the other end of the conversation.

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Current State of Conversational UI

December, 21 2017 | UI, Conversational UI

In collaboration with Steve Foster, Anthony Brown, Mindy Eng, and Shao-Yu Chen.

Part of the reason conversational UI is so successful is that it can be applied to a wide variety of platforms and industries. The applicability of conversational UI means that users of all kinds can find ease and accessibility when using engaging with these devices or carry out their day to day tasks.

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Why Conversational UI is So Successful

December, 21 2017 | UI, zero ui, Conversational UI, hybrid UI

In collaboration with Alan Patrick and David Hoberman.

Conversational UI’s give the opportunity to interact with technology on a similar level than we are accustomed to interacting with people on a day to day basis.  As this technology grows, it continues to gain a stronger presence on every digital platform, and its overall usage becomes more mainstream. One of the earliest adaptors, Apple, leading the way with Siri, showed one of the various ways in which conversational UIs can be applied to a technological platform that we interact with daily. Recently, we see that chat boxes and conversational UI have become increasingly welcomed and demanded, leading to increased engagement with devices and success in a variety of ways.

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Designing a Conversational UI Experience: Conversation Basics

December, 20 2017 | Design, UI, zero ui, Conversational UI

In collaboration with Levi Warvel and Mariano Rodriguez.

A lot goes into a designing a good conversational UI; it needs to have a personality, it needs to adapt, it needs to be able to engage with the user and it needs to be natural for the user to interact with. The challenge for designers is to design this UI to be as intuitive and simple as possible, but without a traditional on-screen UI. When designing a conversational UI experience, it is essential to try and capture the flow of a conversation so that the interaction between the device and the user is seamless. In order to do this, it is essential to understand the basics of human conversation.

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Conversational UIs and Hybrid Interfaces

December, 19 2017 | UI, zero ui, Conversational UI, hybrid UI

In collaboration with: Andrea Bascetta, Priscilla Lim and Hannah Postings.

Life moves at a fast pace and users have increasing to-do lists of tasks they need to complete, frequently juggling multiple things at a time. As a result, it is important that their devices are able to keep up with all that the user needs them to do in today's fast paced world. Hybrid UIs -- which combine the features of graphics and command lines -- can offer a level of efficiency that conventional GUIs, or graphical user interfaces, lack. Where conventional GUIs present users with multiple pieces of information to sift through all at once, hybrid UIs can deliver smaller snippets of information at the users’ command that the user can then take action on to quickly complete their tasks.

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What is Conversational UI?

December, 08 2017 | UI, zero ui, Conversational UI

We have seen the rise in popularity over conversational UI as being an essential part of the technology we use in our daily lives. From Alexa to Google Home, to Siri and Cortana, conversational UIs are popping up all around us. We know that we can ask them questions and they will respond to us; but what exactly is conversational UI?

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Amazon Echo and the Key Lime Miami Office

A couple of weeks ago, we welcomed a new member into our Miami office here at KLI, LLC. Her name is Alexa and she is an Amazon Echo. Alexa arrived to us in her neat, Amazon Prime box and we were all dying to get her set up and talking.

In the box came, Alexa and her cord. That was it. Once Alexa was unboxed, all we had to do was plug her in, download the mobile Alexa app to one of our smartphones and she instantly began talking. Could there be a more user-friendly start-up?

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